Refund Policy

A legal disclaimer

Last updated: 3/09/2025

At Marketing Control, we are committed to delivering high-quality marketing services tailored to your business goals. Because our work involves time, expertise, and customised strategies, we operate under the following refund policy.

1. Services Provided

• All services (including social media management, paid advertising, content creation, and branding) are customised to each client.

• Due to the nature of our work, completed services are non-refundable.

2. Deposits and Upfront Payments

• Deposits or upfront payments made to secure a project or service are non-refundable, as they cover initial planning and resource allocation.

3. Cancellations

• If a client wishes to cancel an ongoing service, written notice must be provided.

• Depending on the stage of the project, partial refunds may be considered for unused service time, at our discretion.

• Any work already completed up to the cancellation date remains payable in full.

4. Exceptional Circumstances

Refunds may be considered in rare cases where:

• Services were not delivered as agreed in writing.

• A technical or administrative error was made on our part.

5. Third-Party Costs

• Payments made directly to third-party platforms (e.g., Google Ads, Facebook Ads, software subscriptions) are not covered by Marketing Control and are non-refundable.

6. How to Request a Refund

To request a refund or discuss an issue with your service, please contact us at:

Marketing Control
Email: team@marketcontrol.co.uk